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Return & Exchange Policy

For ur convenience,


UPSCALEFRENZI.COM,

Eligible items may be returned for online store credit only. Items purchased online may not be returned or exchanged in person at any Upscale/Frenzi store location. The original cost of shipping will not be refunded, and you are responsible for the cost of the return shipping. Packages sent without first contacting us will not be accepted. Upscalefrenzi must receive the returned item within 14 days of return authorization. Please keep the return tracking information for your records. Upscalefrenzi is not responsible for lost or stolen packages.
Upscalefrenzi does not assume responsibility for reimbursement or compensation of returned packages lost in transit without proof of delivery to upscalefrenzi.

Please follow the steps below for your return:


1. Notify us your return via email(contactus@upscalefrenzi.com) with your order number.

2. Print and fill out UPSCALEFENZI's Return Material Authorization Form and place it in the box with the item(s) being returned.

3. Securely pack the necessary items along with the invoice in the original packaging.

4.  Print the return label we sent via email and attach it to the package and ship the package back to us.
*The cost of the pre-paid return label will be deducted from your refund.
**Pre-paid return label will be sent to US domestic customers only.

- Click here to print Return Material Authorization Form

 

-RETURNS ARE ONLY FOR ORIGINAL CONDITION-


*To be eligible for a return, your item must be unworn, free of makeup stains, unaltered, unwashed and in the same condition that you received it, not used or altered in any way. You must also include, in the same condition as it was received:

- All original packaging such as boxes, bags, tags, and UPC/USPS
- "Free gifts" or bonus items
- All items included in a bundle
 

14 DAYS STANDARD RETURN POLICY


We accept returns within 14 days of receipt of delivery. Our return policy lasts 14 days because we receive new items every day and sell out of items very quickly.  We will gladly pay your return shipping if item was not what was ordered or defective.

ONLINE PURCHASED ITEMS CANNOT BE  EXCHANGED IN STORES.
 

NON-RETURNABLE ITEMS


The following items are non-returnable.
- All Accessories(Jewelry, hats, belts, bags, scarves, and others)
- All intimate, swimwear, and bodysuit items
- Sale items are finale.
 

RETURN TO THE FOLLOWING ADDRESS:


Address is attached with shipping invoice.
Once we have received your package, your refund will be processed within 7-10 business days. You will be notified via email at the email address listed on your account when your order was placed. Please note that your banking institution may require additional days to process and post the transaction to your account. Original shipping charges are non-refundable.

We check all the items we send out in person but if by chance the item was not what was ordered, defective or damaged we will gladly refund the total amount of order including the original shipping.

 

Late or missing refunds (if applicable)


If you have not received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you've done all of this and you still have not received your refund yet, please contact us at: contactus@upscalefrenzi.com .
 

  **Online store credit is a form of gift card that can be used on our website. In returns, online store credit is issued after we receive return item(s).

 



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